Terms of service

By Santa Barbara Boutique – Terms of Use

These Terms of Use govern your access to and use of www.bysanta-barbara.com the website and any purchases made through the Website.

By accessing this Website, you agree to be bound by these Terms, our Privacy Policy, and our Return Policy.

Definitions

Customer (“you”, “your”)
A natural person of legal age who is not acting in the course of a profession or business and who enters into an agreement with By Santa Barbara Boutique.

Seller (“we”, “us”, “our”)
By Santa Barbara Boutique.

Website
www.bysanta-barbara.com

Product
Any product offered for sale on the Website.

Order
The purchase of one or more Products placed by the Customer via the Website.

1. Applicability

These Terms of Use apply to all agreements and legal relationships between By Santa Barbara Boutique and the Customer regarding:

  • The use of the Website

  • The purchase and sale of Products

2. Order Placement and Completion

2.1 Order Placement

The Customer places an Order as follows:

  • Selects the desired Product (model, size, color)

  • Adds the Product to the cart

  • Proceeds to checkout

  • Enters personal and shipping details

  • Selects a payment method

  • Completes the payment

  • Receives an initial confirmation email

Important:
The first confirmation email does NOT mean that payment has been successfully processed or that the order has been accepted.

If an incorrect email address is provided, By Santa Barbara Boutique is not responsible for missed confirmations or order updates.

2.2 Discount Codes & Store Credit

By Santa Barbara Boutique may offer Discount Codes or Store Credit in situations such as:

  • Promotional campaigns

  • Customer service resolutions

  • Special goodwill gestures

Conditions:

  • Personal Discount Codes are valid for one-time use only

  • The full value must be used in a single transaction

  • Store Credit is non-refundable

2.3 Order Completion

After an Order is placed, we will:

  • Verify order details

  • Verify shipping address

  • Check product availability

  • Confirm payment processing

  • Decide to accept or reject the Order

If accepted, you will receive a final confirmation email stating the Order is completed and will be processed for shipment.

2.4 Order Rejection

By Santa Barbara Boutique reserves the right to reject an Order in cases including but not limited to:

  • Incorrect or incomplete information

  • Unsuccessful payment

  • Previous payment issues

  • Previous refusal of deliveries

  • Obvious pricing errors

  • Inability to ship to the provided address

If rejected, we will contact you as soon as possible.

3. Shipping and Delivery

3.1 Processing Time

Orders are processed within 1–5 business days after completion.

We select the shipping carrier. Carrier changes upon request are not possible.

During sales periods, delays may occur.

3.2 Shipping Address

Orders are shipped to the address provided by the Customer.

If incorrect or incomplete information is provided:

  • We may contact you for clarification

  • Delivery delays or failures are not our responsibility

3.3 Risk Transfer

Risk of loss or damage transfers to the Customer upon delivery.

If an issue occurs before delivery, the Customer must contact support with:

  • Order number

  • Full address

  • Clear explanation of the issue

3.4 International Shipping

For international orders:

  • The Customer is responsible for any applicable import duties, customs fees, and taxes

  • Delivery times may vary

  • Customs delays are beyond our control

4. Prices & Payment

4.1 Prices

  • Prices are listed in Dollar ($) unless otherwise stated

  • Return shipping costs are the Customer’s responsibility

  • The final price is shown at checkout and in confirmation emails

4.2 Price Changes

We reserve the right to change prices at any time.
The price at checkout applies to the Agreement.

4.3 Payment

Payment must be completed in advance using methods listed on the Website.

5. Returns

Returns are subject to our official Return Policy published on the Website.

If permitted:

  • Products must be unworn (trying on permitted)

  • Products must be undamaged

  • Original packaging should be included where possible

  • Return shipping is at the Customer’s expense

  • Shipping costs are non-refundable

6. Complaints

6.1 Contact

📧 info@bysanta-barbara.com

6.2 Response Time

We aim to respond within 14 days.

During peak periods, response times may be extended.

We are not responsible for technical issues preventing message delivery.

7. Warranty & Liability

7.1 Legal Warranty

We are legally required to provide Products that conform to the Agreement.

Customers must inspect Products upon receipt and report defects promptly.

Proof may be required.

Damage caused by improper use, washing, or wear is not covered.

7.2 Liability

By Santa Barbara Boutique is not liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

Any direct liability shall not exceed the Purchase Price.

8. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control, including:

  • Natural disasters

  • War

  • Strikes

  • Transport disruptions

  • Customs issues

  • Supplier failures

In such cases, we may suspend or cancel the Agreement without compensation.

9. Accuracy of Information

We strive to ensure accuracy but make no guarantees regarding completeness or correctness.

We reserve the right to modify Website content at any time.

10. Website Use

Your use of the Website is at your own risk.

You may not:

  • Copy or reproduce content

  • Modify or distribute content

  • Use Website materials commercially without written permission

All content is provided “as is” without warranties.

11. Account Security

You are responsible for maintaining password confidentiality and account security.

12. Intellectual Property

All trademarks, logos, branding, and content on www.bysanta-barbara.com the property of By Santa Barbara Boutique.

Unauthorized use is strictly prohibited.

13. Copyright

All Website content is protected by copyright law.

No content may be used without prior written permission.

14. Changes to Terms

We may revise these Terms at any time.

By continuing to use the Website, you agree to the updated Terms.

Store name: By Santa Barbara Boutique 

Company name: Fashion Outlets Of Chicago LLC

Company address: 5220 Fashion Outlets Way, Rosemont, IL 60018, United States

Company number: 608771293

Phone number: +19177643839

Email: info@bysanta-barbara.com