Shipping policy

Delivery Policy – By Santa Barbara Boutique

At By Santa Barbara Boutique, we place great importance on clear, transparent, and reliable delivery.
Below you will find all essential information regarding our delivery areas, processing times, and shipping procedures.

1. Delivery Area

We currently deliver to the United States only.
Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout.

Please ensure all details are complete and correct. Incorrect or incomplete addresses may lead to delays, failed delivery, or returned parcels.

By Santa Barbara Boutique is not responsible for delivery issues caused by incorrect information provided at checkout.

3. Order Processing Time

All orders are processed within 1–3 business days
(Monday–Friday, excluding public holidays).

Order cut off : 17:00 (GMT +05:00)

Orders placed on weekends or public holidays will be processed on the next working day.

4. Shipping Time

Once processed, your order will be shipped from our logistics centre.

The average delivery time to the United States is:

8–13 business days
(Monday–Friday)

Shipping times may vary due to:

  • Seasonal demand

  • Logistics or transport capacity

  • Customs clearance

  • Public holidays

  • High order volume during sales

5. Total Estimated Delivery Time

Total delivery time includes:

  • Processing time: 1–3 business days

  • Shipping time: 7–10 business days

Estimated total delivery time: 8–13 business days from the date of purchase.

Please note:
Delivery times are estimates and may be affected by external factors beyond our control. Our logistics team monitors all shipments closely.

6. Shipping Costs

We offer free shipping on all orders.
There are no additional shipping or handling fees.

7. Secure Payment Options

We provide secure, SSL-encrypted payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • UnionPay

  • Bancontact

All payments are processed securely via certified payment providers.

8. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking link.

You can track your order via the link provided in your confirmation email or through your customer account (if applicable).

Please note:
Tracking updates may appear 3–8 business days after dispatch, depending on the carrier and transit stage.

9. Failed Delivery or Incorrect Address

If delivery is not possible due to an incorrect or incomplete address:

  • The parcel may be returned to our logistics centre

  • We will contact you to clarify the address

  • A redelivery or alternative solution may be offered

Additional shipping fees may apply in cases of repeated failed delivery attempts.

10. Delivery Confirmation

Once a parcel has been marked as delivered by the carrier, the delivery is considered complete.

If you believe your package has been lost or misdelivered, please contact us. We will assist you in opening an investigation with the shipping provider.

11. Contact

If you have any questions regarding your order or delivery, please contact our customer support team:

Store name: By Santa Barbara Boutique 

Company name: Fashion Outlets Of Chicago LLC

Company address: 5220 Fashion Outlets Way, Rosemont, IL 60018, United States

Company number: 608771293

Phone number: +19177643839

Email: info@bysanta-barbara.com

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond within 12–24 business hours.