Shipping policy
By Santa Barbara Boutique – Shipping Policy
At By Santa Barbara Boutique, we are committed to providing a smooth, transparent, and reliable delivery experience. Below you’ll find all important details regarding our shipping process, timelines, and conditions.
Delivery Area
At this time, we ship exclusively within the United States. Orders placed from other countries cannot be processed.
Delivery Address
Your order will be delivered to the address entered during checkout. Please ensure that all information is accurate and complete.
Incorrect or incomplete address details may result in delays, failed deliveries, or returned shipments.
By Santa Barbara Boutique is not responsible for delivery issues caused by incorrect information provided at checkout.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Order cut-off time: 17:00 (GMT +05:00)
Orders placed after this time, or during weekends or public holidays, will be processed on the next business day.
Shipping Time
Once your order has been processed, it will be dispatched from our logistics center.
Estimated delivery time to the United States:
8–13 business days (Monday–Friday)
Delivery times may vary due to factors such as:
Seasonal demand
Logistics and transport capacity
Customs clearance procedures
Public holidays
Increased order volume during promotional periods
Total Estimated Delivery Time
Your total delivery time consists of:
Processing time: 1–3 business days
Shipping time: 7–10 business days
Estimated total delivery time: 8–13 business days from the date of purchase
Please note that these timeframes are estimates and may be influenced by external factors beyond our control.
Shipping Costs
We offer free shipping on all orders.
There are no additional shipping or handling charges.
Secure Payment Options
We provide secure and encrypted payment methods, including:
Apple Pay
Visa
Mastercard
American Express
Shop Pay
Google Pay
All transactions are processed through certified payment providers and meet strict security standards.
Shipment Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can track your shipment using the link provided in the email or via your customer account (if applicable).
Please note: Tracking updates may take 3–8 business days to appear, depending on the carrier and shipment stage.
Failed Delivery or Incorrect Address
If a delivery cannot be completed due to incorrect or incomplete address details:
The package may be returned to our logistics center
We will contact you to confirm the correct address
A new delivery attempt or alternative solution may be arranged
Additional shipping charges may apply in cases of repeated failed delivery attempts.
Delivery Confirmation
Once the carrier marks your package as delivered, the order is considered fulfilled.
If you believe your package has been lost or delivered incorrectly, please contact us. We will assist you in initiating an investigation with the shipping carrier.
Contact Information
Store Name: By Santa Barbara Boutique
Company Name: Fashion Outlets Of Chicago LLC
Address: 5220 Fashion Outlets Way, Rosemont, IL 60018, United States
Company Number: 608771293
Phone: +19179209853
Email: info@bysanta-barbara.com