Refund & Return Policy

By Santa Barbara Boutique – Return & Refund Policy

At By Santa Barbara Boutique, we strive to offer a clear and transparent shopping experience. Please read this policy carefully before placing your order. By purchasing from our website, you agree to the terms outlined below.

Return Period

Eligible items may be returned within 30 days of delivery, provided they meet the conditions described below.

Return Conditions

An item qualifies for return if:

It is unused, unworn, and undamaged
It remains in its original condition
All original labels and packaging are intact
The return request is submitted within the 30-day return period
The return has been approved in advance by our customer support team

Trying on items for fit (similar to a retail environment) is allowed. However, if there are visible signs of wear, washing, or damage, a reduction in value may be applied.

Non-Returnable Items

We do not accept returns for:

Items with broken or removed hygiene seals
Personalized or custom-made products
Items damaged due to improper use
Underwear, shapewear, and bras if the hygiene seal has been removed

Return Shipping & Responsibilities

All approved returns must be sent to our central warehouse in Asia.

Customers are responsible for:

Covering all return shipping costs
Choosing a shipping carrier that supports customs clearance
Paying any applicable customs duties, taxes, or handling fees
Providing accurate and complete customs documentation

By Santa Barbara Boutique is not responsible for return shipments that are delayed, rejected, or lost due to customs issues or incorrect shipping methods.

Restocking Fee

A 15% restocking fee applies to all approved returns. This fee covers inspection, processing, and inventory handling.

The same 15% fee also applies to:

Unopened packages
Refused deliveries
Parcels that are unclaimed and automatically returned

Exception:
The restocking fee may be waived if the item arrived damaged or defective. Each case is assessed individually.

Return Address

Returns must only be sent to the address provided by our customer service team after approval.
Returns sent to any other address cannot be processed.

How to Request a Return

To initiate a return, please email info@bysanta-barbara.com with the following details:

Order number
Item(s) you wish to return
Reason for return
Clear photos (required for damaged or incorrect items)
Full name and shipping address

You will receive further instructions within 24 business hours (Monday–Friday).

Order Cancellations

Orders may be cancelled within 30 minutes of purchase.

Once an order has entered processing, cancellation is no longer possible. After delivery, you may request a return in accordance with this policy.

Refunds

Once your return has been received and inspected:

You will be notified of the outcome
Approved refunds will be issued to the original payment method

Please allow up to 10 business days for the refund to be processed by your bank or payment provider.

The 15% restocking fee, if applicable, will be deducted.
Original shipping costs are non-refundable.
Optional insured shipping selected at checkout is non-refundable.

Discount Adjustments on Returns

If your order included a promotional offer (such as bundle discounts or “buy more, save more” deals) and you return part of your order:

Discounts will be recalculated based on the items you keep
If the promotion conditions are no longer met, the discount will be removed

Refunds are always based on the final adjusted order value after returns.

Return shipping costs remain the customer’s responsibility, and a 15% restocking fee may apply.

Store Credit

In certain situations, store credit may be offered at our discretion.

Store credit is non-refundable
It can only be issued once per order

Failed Delivery or Incorrect Address

If an order is returned due to an incorrect or incomplete address provided at checkout:

We may offer redelivery once the parcel is returned and the correct address is confirmed, or
Provide store credit as a gesture of goodwill, depending on the condition of the returned items

If returned items are not in their original condition, a reduction in value may be applied.

Policy Updates

By Santa Barbara Boutique reserves the right to modify or update this policy at any time.
Changes take effect immediately upon publication on our website.

Contact Information

Store Name: By Santa Barbara Boutique
Company Name: Fashion Outlets Of Chicago LLC
Address: 5220 Fashion Outlets Way, Rosemont, IL 60018, United States
Company Number: 608771293
Phone: +19179209853
Email: info@bysanta-barbara.com